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Our Policies

Things You Need to Know

Shipping Policy

We aim to dispatch your order 1-2 working days from the day on which you made the purchase.

You will receive an email confirmation when the order has been dispatched, this will be sent to the email provided when you made the order.

We use Royal Mail Second Class postage for our standard free delivery and Royal Mail First Class postage for our Express Delivery option. If you require your purchase for a certain date and are worried it may not arrive in time, please get in touch and we will do our best to help.

For International orders we use Royal Mail Standard International Shipping.

Estimated Delivery Times (from the day of dispatch)

United Kingdom: 1-2 working days (Express)

2-5 working days (Standard)

Republic of Ireland: 5-10 working days

Europe: 5-10 working days

Rest of World: 5-20 working days

Shipping Costs

United Kingdom: £1.99 per order.

Republic of Ireland: £5.99 per order.

Europe: £9.99 per order.

Rest of World: £14.99 per order.

Should you require any further information please email info@earned-it.co.uk

Returns Policy

Whilst our products are of the highest quality and we're confident you'll love them as much as we do; should you not be entirely satisfied with your purchase, we're here to help.

As part of our 30 Day Guarantee you have 30 calendar days to return an item from the date that you received it. Before returning an item please contact info@earned-it.co.uk for further instructions.

To be eligible for a return, your item must be unused and in the same saleable condition in which it was received, with the labels still intact.

Your item needs to have the receipt or proof of purchase.

As well as sending back the item(s) we also require requests for item swap(s) and/or refunds to be sent to us via email.

Refunds

Once we receive your item, we will inspect it and notify you that your refund is on its way, providing the item has been returned unused and in the same saleable condition in which it was received, with the labels still intact. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

The customer will be responsible for paying the shipping costs associated with returning an item. 

 

Contact Us

If you have any questions on how to return your item to us, contact us.

Whilst our products are of the highest quality and we're confident you'll love them as much as we do; should you not be entirely satisfied with your purchase, we're here to help.

As part of our 30 Day Guarantee you have 30 calendar days to return an item from the date that you received it. Before returning an item please contact info@earned-it.co.uk

To be eligible for a return, your item must be unused and in the same saleable condition in which it was received.

Your item needs to have the receipt or proof of purchase.

As well as sending back the item(s) we also require requests for item swap(s) and/or refunds to be sent to us via email.

Refunds

Once we receive your item, we will inspect it and notify you that your refund is on its way, providing the item has been returned unused and in the same saleable condition in which it was received, with the labels still intact. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies

Shipping

The customer will be responsible for paying the shipping costs associated with returning an item.

 

Contact Us

If you have any questions on how to return your item to us, contact us.

Privacy Policy

Last updated: 12 September, 2020

We are proud to be GDPR compliant.

Earned It Co Ltd operates the earned-it.co.uk website.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at earned-it.co.uk

Payment & Order Information

Any credit or debit card payments are processed securely through Stripe. Other than the last four digits of your card number (shown on the your invoice) no card information is stored by Earned It Co.

Paypal payments take place on an external URL (the Paypal site) and, none of this information is stored by Earned It Co

.

For the purposes of processing a customer order, we will collect and hold details of a customers name, address and occasionally other contact details.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name and postal address.

Customer Accounts

Our customer account feature has been designed to make it easier for repeat customers to purchase from us; with an account you can securely save payment methods, shipping addresses, shopping carts, and order information, making for a faster checkout and smoother experience. If you have an account with us it is possible for us to see the information below:

  • Customer name

  • Email address

  • Customer since (date of first order)

  • Total spent

  • Date of last order

  • Number of orders

  • Average order value

  • All saved shipping addresses.

  • All saved payment methods and billing addresses (as above we can only view the last four digits of a card - shown on the order invoice). Other payment information is securely stored by Stripe and we do not have access to this at Earned It Co

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Cookies will not identify you personally.

We use Squarespace Analytics to monitor and store information regarding:

  • The pages you visit

  • How you arrived at the website

  • How long you stay on the site or a particular page

  • Which pages you click through to as you navigate the site

We will not sell or distribute your personal information to any third parties unless we have your permission or are required by law to do so.

You can request information regarding the personal information that we hold about you under the Data Protection Act 1998. To the same extent if you believe that any information we are holding on you is incorrect or incomplete please contact us promptly. The best way to get in touch with a query of this nature is via info@earned-it.co.uk

If you have made a purchase with us, signed up to our mailing list or created an account then we may contact you from time to time with offers, news and other information that we deem relevant. Should you wish to not receive this information you may either click the unsubscribe link in the email or contact us directly.

For the purpose of contact you in the above manner we use MailChimp to store your contact information and to contact you.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant UK and EU legislation.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the information, including Personal Information, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

In the event that a dispute arises with regards to the international transfer of data, you agree that the courts of England and Wales shall have exclusive jurisdiction over the matter.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Jurisdiction

This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Store Policies: Store Policies
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